Patients’ Rights

A. The patient has the right to dignity, respect, and consideration of legitimate concerns.

B. The patient has the right to privacy and confidentiality.

C. The patient has the right to information about the current diagnosis, treatment and prognosis. If it is not medically advisable to give such information to the patient, it should be available to an appropriate custodian.

D. The patient has the right to refuse any diagnostic procedure or treatment, and to be advised of the medical consequences of such refusal.

E. The patient has the right to participate in the decisions involving his/her health care, except when such participation is contraindicated for medical reasons.

F. The patient has the right to know who will be delivering the care. In the case of teaching units, the patient has the right to know the extent to which the student and/or resident surgeon will be involved.

G. The patient has the right to change the primary physician if other qualified physicians are available.

H. The patient has the right to inspect and obtain a copy of his or her personal medical records and patients are given the opportunity to approve or refuse their release except when release is required by law. In addition, the patient has the right to expect a reasonable and timely transfer of information from one physician to another. The office abides by the patient-access provisions of the Cures Act (with possibility of eight “exceptions”). Please ask office for additional information.

I. The patient has the right to request information concerning the bill for services regardless of the source of payment.

J. The patient has the right to be assured that the proposed care will be delivered in a timely, efficient, and cost effective manner, and that the expected results can be reasonably anticipated.

K. Suggestions, complaints, and grievances may be addressed with the Office Manager, Cathy Balettie, and the patient may contact John Hein at [email protected], Cathy Balettie at [email protected] or AAAHC at 847-853-6060

L. Information is available to the patients concerning: services available, provisions for after-hours and emergency care, fees for services, payment policies, right to refuse to participate in experimental research, credentials of health care professionals, advance directives, conduct, responsibilities and participation.

“No catalog of rights can guarantee for the patient the kind of treatment he has the right to expect. This facility has many functions to perform, including the prevention and treatment of disease, the education of both health professionals and patients, and the conduct of clinical research. All of these activities must be conducted with an overriding concern for the patient, and, above all, the recognition of (one’s) dignity as a human being. Success in achieving this recognition ensures success in the defense of the rights of the patient. 

Revised 4/25/21